rc777's Privacy Policy

rc777 is a trusted online casino and betting platform that provides a safe and enjoyable entertainment service for users in Bangladesh. We believe your personal privacy is a fundamental right, and it is our responsibility to keep your information secure while you use our platform.

This Privacy Policy ("Policy") describes how rc777 collects, stores, processes, and where necessary shares your personal information with third parties. This policy applies to the https://rc777.mom website and all associated services.

By registering an account on rc777, browsing the site, or using any of our services, you are consenting to the terms set out in this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services.

rc777 collects your information in several ways. The information collected falls into the following categories:

2.1 Information You Provide Directly

Information you voluntarily provide when registering an account or using our services:

• Full name, date of birth, and nationality
• Email address and contact details
• Documents required for identity verification (national ID card, passport, etc.)
• Financial transaction details (bKash, Nagad, Rocket, Upay, or bank account details)
• Any information provided when contacting our support team

2.2 Automatically Collected Information

Information collected technically when you browse our site:

• IP address and device type
• Browser type and version
• Pages visited and time spent on the site
• Referring URL (where you came from before reaching our site)
• Login time and date, and session information
• Information collected via cookies and similar tracking technologies

2.3 Transaction and Gaming Information

Information related to your use of our services:

• Deposit and withdrawal records
• Betting history and gaming activity
• Bonus and promotion claim details
• VIP level and points information

rc777 uses your information only for legitimate and specific purposes. We never use your information unnecessarily. The main purposes for which we use your data are:

• Account Management: To create, verify, and manage your account.
• Service Delivery: To facilitate betting, gaming, and financial transactions.
• Identity Verification: To comply with Anti-Money Laundering (AML) and fraud prevention regulations.
• Customer Support: To resolve your questions and issues.
• Security Assurance: To detect and prevent fraudulent activity.
• Service Improvement: To analyse user experience and improve the quality of the platform.
• Communication: To keep you informed about important notices, promotions, and updates.
• Responsible Gaming: To identify patterns of excessive gambling and provide assistance.

We never sell your information or disclose it to third parties for advertising purposes.

rc777 may share your personal information with third parties only in the limited circumstances described below:

4.1 Service Provider Partners

Payment processors (banks supporting bKash, Nagad, Rocket, Upay, and bank transfers), identity verification services, and technology infrastructure providers may receive limited access to your information in order to operate our services. These partners operate under strict confidentiality agreements and may not use your information beyond their specific services.

4.2 Legal Obligations

We may disclose necessary information to comply with court orders, lawful requests from law enforcement agencies, or the requirements of applicable law.

4.3 Fraud Prevention

To protect the security of your account or the platform, we may provide information to relevant authorities in order to prevent fraudulent activity.

4.4 Business Transfers

In the event of a company merger, acquisition, or asset transfer, your information may be transferred. In such cases, we will notify you in advance and the protections in this policy will continue to apply.

rc777 uses cookies and similar tracking technologies to improve your browsing experience and ensure the site functions correctly.

5.1 Cookies We Use

• Essential Cookies: Required for the core functionality of the site — maintaining login sessions, security verification, and so on. Without these, the site cannot function properly.
• Functional Cookies: Used to remember your preferences — language selection, betting preferences, and so on.
• Analytics Cookies: Used to understand how the site is used, which helps us improve our services.

5.2 Cookie Controls

You can control or disable cookies through your browser settings. However, disabling essential cookies may cause some important features of the site to stop working correctly.

rc777 uses industry-standard technology and processes to protect your personal information. Our security framework includes:

• SSL Encryption: All data connections between your browser and our servers are encrypted using SSL/TLS technology, making it practically impossible to intercept or alter your information.
• Data Encryption: Sensitive information stored on our systems — passwords, financial details — is kept in an encrypted state.
• Access Controls: Only authorised rc777 staff are granted access to the information necessary to carry out their specific responsibilities.
• Security Monitoring: Servers and networks are under security monitoring 24 hours a day, 7 days a week.
• Regular Audits: Regular internal audits are conducted to ensure the effectiveness of our security measures.
• Two-Factor Authentication: An additional security layer to protect your account.

We make every effort to keep your data secure, but no method on the internet is 100% safe. If a security breach occurs, we will notify you as quickly as possible and take corrective action.

rc777 retains your personal information only for as long as necessary and as permitted under applicable law.

• Active Accounts: All relevant information is retained for as long as your account remains active.
• Closed Accounts: After an account is closed, financial records and transaction history are retained for a specified period to meet legal obligations.
• Legal Obligations: Certain information must be retained for a prescribed period under Anti-Money Laundering and related regulations.
• Marketing Preferences: If you opt out of marketing, that preference is updated immediately.

Once the need for retention has ended, we securely delete or anonymise your information so that you can no longer be identified.

As a user of rc777, you have the following rights regarding your personal information:

• Right of Access: You may request to know what information we have collected and stored about you.
• Right to Rectification: You have the right to request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances — such as when the information is no longer needed and there is no legal obligation to retain it — you may request that your information be deleted.
• Right to Restrict Processing: In certain cases, you may request that the processing of your information be restricted.
• Right to Portability: You may request to receive your information in a structured format.
• Right to Object: You have the right to object to marketing communications or certain processing activities.

To exercise any of these rights, please contact us by email at [email protected] or via the site's live chat. We will endeavour to respond to your request within the applicable legal timeframe. However, some limitations may apply to information that is subject to legal obligations, such as identity verification and financial records.

The rc777 platform may at times reference third-party services — such as game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others) or payment services. These services have their own privacy policies, which may differ from ours.

rc777 is not responsible for the privacy practices of third-party websites or services. We recommend reading the privacy policy of any third-party service before using it.

rc777's services are intended only for those aged 21 or over. We do not intentionally collect information from anyone under the age of 21.

Age verification is mandatory during the account registration process. If we become aware that a person under the age of 21 has provided us with information, we will immediately close that account and delete the associated data.

If you believe a minor is using rc777, please notify our support team immediately.

rc777 reserves the right to amend or update this Privacy Policy as needed. If any significant changes are made to the policy, we will notify you in the following ways:

• Via a clear notice on the main page of the site
• By sending a notification to your registered email address
• By updating the date of the revised policy on this page

Continued use of the site after any changes will be taken as your acceptance of the updated policy. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our dedicated support team:

• Email: [email protected]
• Live Chat: Directly through live chat from any page on the site
• Service Hours: 24 hours, 7 days a week, in both Bengali and English

We will try to respond as quickly as possible to any request related to your privacy. Thank you sincerely for your trust and confidence in rc777.